Frequently Asked Questions

Yes, every product listed on Chalava is 100% handmade, carefully crafted by verified artisans and creators. We celebrate authentic craftsmanship and ensure every item reflects originality and skill. Each piece goes through our quality verification process before being listed.

Yes! Chalava offers international shipping to most countries worldwide. Simply choose your destination at checkout, and we'll handle the rest with care. We work with trusted shipping partners to ensure your handcrafted treasures reach you safely.

Orders within India typically arrive within 5–7 business days. International orders may take 10–15 business days, depending on your location and customs processing. We provide tracking information once your order ships so you can monitor its progress.

We welcome artists and creators to join our platform! Please visit our 'Sell With Us' section to apply. After a quick review and onboarding process, you'll be able to list your creations for a global audience. We provide support throughout your journey with us.

Absolutely. Every product features the artist's name and profile prominently. We strongly believe in recognizing the creators behind the work and helping them grow their brand and identity. Artists retain full ownership and recognition of their creative work.

We accept all major credit and debit cards, UPI, Net Banking, digital wallets, and COD (Cash on Delivery) within India. International customers can use international cards and PayPal. All transactions are secured with industry-standard encryption.

Yes! Many of our artists accept commissions for custom work. Look for the 'Request Customization' option on the product page or contact us directly to arrange a custom order. Custom pieces typically take 2-4 weeks depending on complexity.

As soon as your order ships, you'll receive a tracking link via email and SMS. You can also track it anytime via your account dashboard. We provide real-time updates on your order's journey from our workshop to your doorstep.

We offer a 7-day return window from the date of delivery. Returns are only accepted for unused, unopened items in original condition. Please note that we do not provide refunds - all eligible returns are processed as store credit valid for one year. Items must be pre-approved by our customer service team before returning.

Items must be unused, unopened, and in original condition within 7 days of delivery. We do not accept returns on sale items, clearance products, customized items, gift cards, or digital downloads. Items returned without original packaging may incur a restocking fee of up to 50%.

Contact our customer service team within 7 days of receiving your order. Provide your order number and reason for return. All returns must be pre-approved - unauthorized returns will be rejected. Once approved, you'll receive return instructions. Return shipping is at your expense.

Yes, a restocking fee of 20%-50% may apply depending on the product's condition and packaging. Items returned without original packaging or in unsellable condition may incur up to 50% restocking fee. Returns of opened or used items may incur higher fees.

We do not provide cash refunds. All eligible returns are issued as store credit valid for one year from the date of issue. Store credit will be for the full purchase price minus any applicable restocking fees or shipping charges. Credits are non-transferable and can only be used for future purchases.

Return shipping is the customer's responsibility. We recommend using a trackable shipping service as we are not liable for lost or damaged returns. Shipping fees from the original order are non-refundable and will be deducted from any store credit issued.

No, products purchased during promotional sales, flash sales, or special discount events are final sale and cannot be returned, exchanged, or refunded. These items are clearly marked as 'Final Sale' at the time of purchase.

Once we receive your returned item and it passes inspection, store credit will be issued within 7 business days. You'll receive the store credit coupon via email at your registered address. Processing may take longer during peak seasons.

Yes, we offer beautiful gift wrapping and personalized notes at checkout. Our gift packaging celebrates the handcrafted nature of our products and makes them perfect for special occasions. It's a wonderful way to surprise your loved ones with something truly unique.

Yes, we specialize in curated bulk orders and corporate gifting with a personal touch. We can create custom collections that reflect your brand values or occasion. Reach out to our support team for specialized catalogs and customization options.

Each product comes with specific care instructions. Generally, handmade items should be handled gently and stored in a cool, dry place. For textiles, avoid direct sunlight and harsh chemicals. For pottery and ceramics, hand washing is recommended. Detailed care instructions are included with every order.